Introduction

Newcastle Private Hospital recognises the importance of protecting your privacy. This website privacy policy (“Policy”) sets out how Newcastle Private Hospital may collect, use or disclose information about you when you use this website, and your associated rights.

For further information regarding how Newcastle Private Hospital complies with its obligations under the Privacy Act 1988 (Cth) to protect your information, please refer to Newcastle Private Hospital's Privacy Policy.

Collecting Your Information

As the operator of this website, Newcastle Private Hospital may collect and retain information about your use of this website (“Your Information”). The type and amount of Your Information Newcastle Private Hospital collects will be determined by how you use this website. For example, if you submit information to this website, by completing a contact form or submitting an email, Newcastle Private Hospital may collect information that identifies you personally.

Your Information Newcastle Private Hospital collects may include your name, email address, business and company name (if applicable), and any other information Newcastle Private Hospital requires to contact you regarding matters which may be of interest to you. Newcastle Private Hospital will take reasonable steps to protect Your Information from unauthorised access or use by third parties.

When you visit this website, we may record information about your visit for statistical purposes. The information collected on a daily basis may include:

	your server address;
	your domain name;
	the date and time you visited Newcastle Private Hospital's website;
	the pages you accessed;
	the previous sites you visited;
	the type of Internet browser you used; and
	the type of operating platform you used.

How Newcastle Private Hospital uses Your Information

Newcastle Private Hospital will only use Your Information:

• for the purposes set out in Newcastle Private Hospital's Privacy Policy;
•  to communicate with you regarding your use of this website; and
•  to understand how Newcastle Private Hospital might improve services, the navigation and content of this website

If you do not wish to be kept informed of Newcastle Private Hospital's marketing or promotional activities electronically, please contact Newcastle Private Hospital's General Manager at shane.neaves@healthscope.com.au , and they will remove your details from all future marketing correspondence.

Disclosure to others

Unless it required otherwise by law, Newcastle Private Hospital's disclosure of Your Information will be limited to the types third parties referred to in Newcastle Private Hospital's Privacy Policy, and then such information will only be disclosed on a need to know basis.

Access and Correction

You have the right to request access to Your Information that Newcastle Private Hospital holds about you. To request access to Your Information, you should contact Newcastle Private Hospital's General Manager at shane.neaves@healthscope.com.au.

Newcastle Private Hospital will take reasonable steps to ensure Your Information is accurate, complete and up-to-date. If you believe any of Your Information Newcastle Private Hospital holds is not accurate, complete, or up-to-date, please contact Newcastle Private Hospital's General Manager at shane.neaves@healthscope.com.au and they will review the matter.

Internet security

You acknowledge that the Internet is not a secure environment. If you send Newcastle Private Hospital any information when you use this website, such information is sent at your own risk.

External Website Links

This site may contain links to other websites. Newcastle Private Hospital is not responsible for the privacy practices of such other websites. Newcastle Private Hospital makes no warranty as to the accuracy or content of these linked websites, or that such links will remain current or be maintained.

Cookies

"Cookies" are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data which a website can send to your Internet browser, for storage on your system. Most Internet browsers can be set to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.

This website uses cookies so that Newcastle Private Hospital can better serve you when you return to this website again.

Reviewing this policy

Newcastle Private Hospital reserves the right to review and amend this Policy without notice. This Policy was last updated in March 2004.

Want more information?

For further information regarding this Policy or any other steps Newcastle Private Hospital has taken to protect Your Information or privacy, please contact Newcastle Private Hospital's General Manager on (02) 4941 8400 or at shane.neaves@healthscope.com.au.

2003 Newcastle Private Hospital Pty Ltd. All rights reserved.

About this document

Newcastle Private Hospital (NPH) is committed to protecting the privacy of any personal information we collect from you. NPH has implemented measures to comply with its obligations under the Privacy Act 1988 (Cth). This document explains how we deal with your personal information.

Why does Newcastle Private Hospital collect my personal information?

We collect your personal information primarily to enable us to provide the best possible services to you.

What personal information does Newcastle Private Hospital keep?

The personal information Newcastle Private Hospital (NPH) holds may include:

	Name, address, telephone number(s)
	Date of birth
	Occupation
	Health information
	General Practitioner
	Referring Doctor
	Returned Service organisation (where applicable)
	Religious beliefs or affiliations
	Transaction details associated with services we have provided to you
	Any additional information provided to us by you
	Any information you provided to us through patient surveys

NPH will destroy or de-identify personal information due to redundancy after its legal obligations to retain the information have expired.

How does Newcastle Private Hospital collect my personal information?

Newcastle Private Hospital (NPH) may collect personal information directly from you when you complete any admission form.

In addition to collecting personal information directly from you, NPH may collect personal information from other private and public hospitals, and doctors and medical specialists.

How does Newcastle Private Hospital use my personal information?

Newcastle Private Hospital (NPH) uses your personal information in accordance with the National Privacy Principles. The information we collect is used:

Will my personal information be given to anyone else?

NPH will not disclose personal information about you to any person except on a confidential basis to agents that we use in the ordinary operation of our business, or if NPH is required or permitted by law.

How do I obtain access to my personal information?

You may request access to personal information we hold about you by writing to our Hospital General Manager at shane.neaves@healthscope.com.au. You do not have to provide a reason for requesting access. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you may access it (e.g. post or collection).

Ensuring my personal information is accurate

The accuracy of your personal information is important to us. NPH will take reasonable steps to ensure your personal information is accurate, complete and up-to-date. If you believe that any personal information NPH holds about you is not accurate, complete or up-to-date, please contact NPH's General Manager on (02) 4941 8400 or shane.neaves@healthscope.com.au.

If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Is my personal information secure?

NPH takes all reasonable steps to ensure your personal information is kept secure. NPH only permits its authorised personnel to access your personal information.

Need more information?

For further information regarding this Privacy Policy or any other steps NPH has taken to protect your personal information or privacy, please contact NPH's General Manager on (02) 4921 8400 or shane.neaves@healthscope.com.au.

Miscellaneous

In this policy, “personal information” and “health information” have the same meaning as under the Privacy Act. References to Newcastle Private Hospital are to Newcastle Private Hospital Pty Limited, ABN 60 003 041 978.

Changes to this Privacy Policy

NPH reserves the right to change this Privacy Policy from time to time.

Although we intend to observe this policy at all times, it is not legally binding on Newcastle Private Hospital in any way. From time to time we may regard it as necessary or desirable to act outside the policy. Newcastle Private Hospital may do so, subject to any other applicable contractual rights you have, and any statutory rights you have under the Privacy Act or other applicable legislation.